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More than 10 years experience working in the Internet / IT industry. Over 15 years professional involvement with computers.
Experience in dealing with and deploying cost effective solutions to modern business problems, including fault tolerance and business continuity services.
A wide variety of Internet, IT, Security and Networking skills including:
 Wide Area Network (WAN) design and maintenance.- Local Area Network (LAN) design and maintenance.
- Cisco, Wellfleet (Nortel), 3Com networking skills.
- Server and operating system setup and maintenance.
- Strong *NIX and Windows skills.
- DNS, SMTP and HTTP administration skills under multiple platforms.
- Security design, implementation and maintenance:
- -Firewall technology
- -Virtual Private Networking (VPN)
- -Intrusion Detection
- -Security Policy
- System backup strategy.
- Citrix Systems Enterprise Administration.
- Virtualized server and desktop environments
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2010 - Current
Chief Operations Officer / Service Manager - ACES - Advanced Computer Engineering Solutions, Cedar Falls, Iowa (319) 266-9800
As COO and Service Manager - Working to improve operating efficiencies by implementing and refining policies and procedures. Manage technical staff and service department processes in an effort to met and exceed SLAs.
2002 - 2010
Senior Systems Technician - ACES - Advanced Computer Engineering Solutions, Cedar Falls, Iowa (319) 266-9800
While at ACES, obtained CCA, CCEA, VCP 3 and 4 certifications. Worked to increase robustness of network. Responsible for the maintenance
and continued design of a multi-homed infrastructure supporting multiple Internet server farms as well as remote wide
area Internet connectivity services for clients. Expanded experience working with External and Internal BGP, EIGRP and
multi-layer switching. Created Wireless links for internet access and redundency.
2000 - 2002
Network Engineer - TEAM Technologies, Cedar Falls, Iowa (319) 266-1700
Obtained CCNA
MCP and MCT certifications. Worked on team to increase robustness of network. Responsible for the maintenance and continued
design of a multi-homed infrastructure supporting multiple Internet server farms as well as remote wide area Internet
connectivity services for 3rd party clients. Acquired experience working with External and Internal BGP, EIGRP and multi-layer
switching.
2000
Professional Support Center - TEAM Technologies, Cedar Falls, Iowa (319) 266-1700
Worked on tier 1 / tier 2
professional support center. Created and implemented troubleshooting and diagnostic procedures for business customers.
Established and documented procedures. Took on leadership responsibilities for 8-member team of professional support technicians.
1997 - 1999
Desktop Support Technician - TEAM Technologies, Cedar Falls, Iowa (319) 266-1700
Obtained MCP and
MCT certifications. Tier 2 desktop support technician. Diagnose,
troubleshoot, and resolve system and application issues. Created base
loads and standards for new deployments in large corporate environments.
Primary support technician for Macintosh systems.
1995 - 1997
Chief Service Technician - CompuNet Business Systems, Inc., Trenton, Missouri
Sales, service and support of computer and related peripherals. Performed
hardware upgrades, system builds and design with home users, educational
organizations and businesses. These services ranged from single systems
for home users to Windows, Novell and Peer-to-peer
networks at area schools, colleges and businesses.
1989 - 1995
Police Officer - City Of Trenton, Missouri, Trenton, Missouri
Skills used include, Patrol duties, Report writing and interviewing. Received Top Academic Achievement Award while in
the Missouri basic Law Enforcement training course. D.A.R.E. Officer for all schools in the Grundy County, Missouri area.
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Network protocols: TCP/IP, IPX/SPX and AppleTalk networks.
Routing protocols: EIGRP, BGP, RIP, RIP2 and OSPF
Operating Systems:
- MAC OS 7.51 - 9.2 & OSx
- MS-DOS 3.1 - 6.2, PC-DOS 3 - 6, DR-DOS 3 and 4
- *NIX (IRIX, Solaris, Red Hat, CentOS, Fedora, Ubuntu, FreeBSD)
- Windows (Server 2008, Windows 2003, Vista, XP, 2000, NT, ME, 98, 95, WFW 3.11, 3.1)
Firewalls:
- Fortigate (50, 60, 100, 300)
- Cisco PIX (501, 506, 506E, 515, ASA-5510)
- Checkpoint Firewall-1 and VPN-1
- IPtables
- Sonicwall
Hardware:
- Cacheflow caches, ArrowPoint multi-layer switches.
- Cisco routers (1600 series to 7200 series)
- Cisco switches (Catalyst LAN/WAN switches)
- Compaq / HP Proliant servers 1500 through modern ML, GL and DL series
- Dell PowerEdge Servers, Workstations, Latitudes, Optiplex and Dimension
- IBM xSeries & blade H or S chassis servers
- PC systems 8086 through Quad Core
- Power Mac / Mac 7200 through G4
- Sun Enterprise 220R, 250, 420R, 450, 3500; Ultra Sparc I, II and V
- VPNet Technologies VPN Service Units (VSU-10 and VSU-1010)
MTA:
- Exim 4.0+
- Microsoft Exchange 5.5 through 2010
- Postfix
- Qmail
- Sendmail
DNS:
- Bind 8.x through 9.3.x
- Microsoft
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